FAQ

Do you accept custom orders?

Two Bits Design Co. is happy to discuss artwork licensing with our customers as well as custom orders in bulk volume. Email us at mailto:jessica@twobitsdesignco.com for any questions about use of artwork or custom ordering.

What method of payments do we accept?

We accept all major debit and credit cards as well as Paypal.

Do you charge sales taxes?

Federal law requires us to charge sales tax in the state of Mississippi.

Is my transaction secure?

All of our transactions are protected by SSL encryption through PayPal. Two Bits Design Co. will never sell or share your information to any third party.

Do you use or take promo/coupon codes?

Promotional and coupon codes can be entered during checkout. Only one promo code may be used per order.

Can out-of-stock products be ordered through email?

Maybe! Depends on the product, if you see something you love thats out of stock, shoot us an email at mailto:heyyall@twobitsdesignco.com and we will let you know!

Help! My order never came!

We are so sorry. Please email us at mailto:heyyall@twobitsdesignco.com with your order number, and we’ll figure out what happened.

How fast does my order ship?

We always try to get orders out as soon as possible, but sometimes we get backed up, especially during the holidays! Please allow 1 to 5 business days for your order to ship. We ship all domestic packages using USPS first class or priority mail that can typically get from us to you in 2 to 7 business days after shipping. USPS doesn’t guarantee shipping times.

Where can I find my order number and tracking?

You should receive an email confirmation from us after placing your order as well as a confirmation when it ships. This email will include a tracking number if your package is shipped priority.

Do you have a newsletter so I can find out about new products and sales?

Absolutely! Join our mailing list at the bottom of every page or the pop up on our homepage!

Where do you manufacture products?

All our products are manufactured and made in a 5-hour radius of Memphis, TN. If you have specific questions about our manufacturing process, email us.